First Bank

This project was a redesign of the FirstBank mobile app, focused on making everyday banking feel simpler and easier to navigate. I worked through the full design process, from understanding where users were struggling to rethinking the experience and designing the final interface.

The existing experience had a lot going on, which could make simple banking tasks feel harder to find than they needed to be. The challenge was to organise the experience better, reduce the feeling of clutter and help users get to things like transfers, payments and account information without having to think too much about where to look.

I spoke to users about how they use banking apps, the tasks they perform most often and the moments that usually frustrate them. One thing that stood out was that people weren't looking for more features they mostly wanted the things they already use to be easier to find, understand and complete.

I started by mapping out the experience and creating low-fidelity wireframes to rethink how information and actions were organised. From there, I kept refining the hierarchy, navigation and key flows before moving into the visual design, while still keeping the experience familiar enough for existing FirstBank users.

The final design brings important banking information and everyday actions closer to the user, with a cleaner dashboard, clearer navigation and easier access to frequently used services. I also kept FirstBank's existing visual identity at the centre of the redesign, using its familiar colours and branding while giving the interface a more modern and organised feel.

The redesign resulted in a banking experience that feels less crowded and more straightforward to use, without losing what makes it recognisably FirstBank. A big takeaway from the project was that improving an existing product isn't always about changing everything sometimes it's about understanding what people already know and making it work better for them.